---

 

HOW DOES PRICING WORK?

Pricing is calculated on a case-by-case basis. Factors that affect pricing include turnaround time, quantity, print method, and artwork complexity. All orders are quoted individually based on project details.

 

---

 

DO I NEED TO MAKE AN APPOINTMENT?

In-person appointments are recommended but not required. Walk-ins are welcome when availability allows.

For questions, quotes, or to schedule time with our team, please email info@bcconyc.com or call 347-836-9116.

Orders may be dropped off in our lobby after an invoice has been paid in full. You will be notified when your order is complete and ready for pickup.

 

---

 

CAN YOU SHIP OR DELIVER MY ORDER?

Yes. We ship domestically within the United States and can also arrange messenger delivery within New York City. All shipping and delivery fees will be added to your invoice.

 

---

 

CAN I SUPPLY MY OWN GARMENTS?

YES, clients may provide their own garments. All provided items are subject to our Provided Garment Policy.

Important notes when supplying your own garments:

 

• BCCO NYC is not responsible for the replacement cost of client-supplied items
• In the event of a misprint or defect, the client must provide a replacement garment
• BCCO NYC will cover the cost of reapplying the decoration only, or issue store credit equal to the decoration cost
• Full garment replacement is offered only when garments are purchased through BCCO NYC
• Client-supplied garments carry increased production risk and do not reduce pricing
• Garments must be clearly labeled by size, color, and style
• Individually bagged items are not accepted
• Orders over 12 pieces shipped directly to BCCO NYC may incur an unpacking and inventory fee

 

At BCCO NYC, we’re committed to delivering the best possible results for every order. While we encourage clients to source garments through our trusted vendors, we’re happy to work with items you provide, provided they are new, clean, and free of damage. We do not print on used, soiled, or defective garments.

If you choose to supply your own items, we’ll coordinate a lobby drop-off time or provide shipping instructions in advance. To ensure your garments are received and processed correctly, all items must be boxed or bagged and clearly labeled with the following information:

To: BCCO NYC
ATTN: Your Name
Invoice Number:
Contact Information:

Please note that all printing methods carry a small degree of inherent risk. While we take every precaution and maintain a near-perfect success rate, BCCO NYC is not responsible for damage or defects to client-provided garments that may occur during the production process.

If you have any questions about our provided garment policy, we encourage you to reach out — our team is always happy to help clarify and guide you through the process.

 

---

 

RETURNS AND REFUNDS

All orders are custom.

• No refunds, returns, or exchanges once production has begun
• No refunds on completed or partially completed custom orders

Please review all artwork, quantities, and order details carefully before approving production.

 

---

 

CANCELLATION POLICY

• A 50% cancellation fee applies once any portion of an invoice has been paid
• Clients are responsible for return shipping, unused merchandise, and wasted materials
• Orders cancelled after production has begun are not eligible for refunds

 

---

 

COPYRIGHT

If you are producing items on behalf of a brand, organization, or third party, you may be required to provide written authorization confirming your right to reproduce the artwork.

BCCO NYC does not assume liability for copyright infringement. Customers are fully responsible for ensuring they have the legal right to reproduce submitted designs.

If you believe copyrighted material is being used improperly on our website, please contact info@bcconyc.com for prompt review.

 

---

 

SOCIAL MEDIA SHARING

We love showcasing our clients’ work. By placing an order, you agree that BCCO NYC may share images of completed projects for promotional purposes.

If you prefer your project not be shared, please notify us before production begins.

 

---

 

TERMS

 

Provided Item Policy — Please Read

Important:
All client-provided garments must be free of individual packaging.
If packaging needs to be removed, an additional handling fee will apply.

General Policy

• BCCO NYC is not responsible for the replacement cost of client-supplied garments
• In the event of a misprint, BCCO NYC will offer a reprint of the decoration or a print credit
• Defective garments are replaced only when ordered directly through BCCO NYC

 

---

 

Direct-to-Garment (DTG) Printing Guidelines

• DTG is a digital printing method that produces a soft, vintage-style print
• Best suited for cotton or cotton-blend garments
• Not recommended for 100% polyester or synthetic fabrics
• Results may vary depending on garment type
• Color matching is not available for DTG printing
• Dark garments require a pretreatment for white ink underbase
• Pretreatment residue disappears after the first wash

 

---

 

Samples

• Samples are available at cost for initial output review
• Samples are non-refundable
• Samples may be included in a bulk order at the bulk rate
• Changes to completed samples may require additional setup costs
• Sample costs may be credited toward bulk orders at BCCO NYC’s discretion

 

---

 

Embroidery Guidelines

• Embroidery results will differ from digital artwork
• Small text is not recommended due to legibility limitations
• Color matching requires Pantone reference and may incur a fee
• Stock thread colors are used and matched as closely as possible
• Maximum of 8 thread colors per logo

 

---

 

Order Pickup & Delivery

• BCCO NYC is a pickup-based facility unless shipping is requested
• Minimum Manhattan delivery charge: $25
• Clients have 30 days to report any production errors
• Errors reported within 30 days will be reviewed and corrected upon approval

 

Unclaimed Orders:

• Orders are held for 14 business days
• After 14 business days, BCCO NYC is not responsible for unclaimed items
• Pickup reminders will be sent
• Clients may request shipping or delivery if unable to pick up within this timeframe

 

---

 

Turnaround Time

Production begins once payment is received in full and all required information has been approved, including:

• Final artwork
• Approved specifications
• Approved mockups or samples
• Shipping or pickup details

Our standard turnaround time is 5–10 business days, excluding shipping.
Complex orders, add-ons, delayed approvals, or finishing services may extend production time.

 

---

 

Artwork & Color Accuracy

• Screen colors vary between devices
• Pantone Solid Coated references allow for the most accurate color matching
• DTG prints do not include guaranteed color matching
• DTG prints may have up to a ¼-inch margin of error due to pallet movement

 

---

 

Order Approval & Changes

• Processing an invoice confirms acceptance of the print method listed
• Once production begins, no changes can be made
• Customers are responsible for approving all mockups and samples
• Approval based on photos is accepted, but final results may vary

Under no circumstances can BCCO NYC reprocess, refund, or replace orders that were approved and completed.

 

---

 

Customer-Provided Garments

• Garments must be new, clean, and undamaged
• Provided items may only be dropped off after invoice payment
• In the event of a misprint, only the printing cost is credited
• BCCO NYC does not reimburse or replace client-supplied garments

 

---

 

Rush Orders & Deadlines

• Deadlines must be communicated before placing an order
• Rush fees may apply if timelines fall outside standard production
• Same-day rush quotes are valid for 1 hour only
• Other rush quotes are valid through the end of the business day
• Delays outside of BCCO NYC’s control (weather, shipping issues, etc.) are not included in turnaround estimates

 

---

 

Quality Assurance

Slight variations in image placement are normal due to hand production. Exact positioning on every garment cannot be guaranteed.

Errors must be reported within 7 days of receiving your order.
We are not responsible for items that have already been sold or distributed.

 

---

 

Storage & Abandonment

• BCCO NYC is not responsible for items left longer than 45 days
• Unclaimed goods may be donated after this period
• Agreement to these terms applies to all future transactions

 

---

 

Setup Fees

All setup fees cover internal file creation for production use.
Files may be released upon request; additional fees may apply.